Panorama Park Hotel
07:30 - 10:30
In the hospitality industry there are qualities that distinguish good and average eateries.
These are the qualities that keep the tables filled with satisfied guests. Understanding some of this qualities will by no doubt increase repeat business and consistent profits.
A restaurant that cares about its guests satisfaction sets a high standard for the quality of food served on its tables this will ensure that guests receive the same quality with every meal.
And as majority of the guests know, serving quality food can earn a restaurant a good reputation and compel guest to come back for more.
How does a restaurant arrive at this? First things first, it all starts with well selected, high quality ingredients and an experienced cook.
A good cook has relevant experience and he/she understands the needs of guests and works well with kitchen staff to ensure that the guests receive meals on their tables in an exact manner that the meals were ordered “Every time”.
No food is good food when served with a negative and unwelcoming attitude, providing good customer service in clean & friendly environment will help improve/maintain the guests overall experience of a restaurant. To ensure this, the staff interacting with the guests have to be courteous especially about how they speak to the guests, a positive attitude needs to be maintained through the service.
Besides positive attitude, the staff need to have a proper understanding of the menu to be able to assist the guests select a good meal where need be.
Time, time… time is crucial as most guests have a plan for their day and not only a plan, hunger is al so a driving factor when it comes to fast delivery of food, guests’ food and drinks should therefore be delivered on time, and issues of unsatisfied guests should be quickly addressed.
All staff should help to keep the restaurant clean at all times, including the kitchen, food preparation areas and any areas that guests come into contact with.
A restaurant may offer good food in a timely manner and the service may also be great but this could be a similar case in most if not all restaurants nearby, for that reason potential guest may overlook a restaurant when making a dining place decision.
A good restaurant should therefore have one or more unique features that stand out in a customer’s mind and give it a competitive advantage over the other restaurants.
For example, your restaurant could be the only one that offers complimentary wine after main meals or the only one that has a restaurant with a beautiful lake view.
Good service is mostly intertwined with good restaurant management. Having fresh food and serving it in a timely manner has everything to do with good restaurant management.
A good manager will ensure that the staff are trained properly and all the suppliers are paid in time to facilitate ease in service delivery.
This in turn helps boost business profits and to top it up the restaurants finances need to be managed in an orderly manner and stay current with regulatory requirements such as taxes and health inspections.